- Price: Only £39.00 Was £549.98
- Course Type: Online Course.
- Duration: 100 hours, recommended hours.
- Syllabus: 17 course modules.
- Tutor Support: Full tutor support included.
- Exams: Yes, exam fees are included.
The Fine Print
- Qualification: Level 2 & 3 CPD Award.
- Certificate: PDF Certificate included with course, optional Hard Copies £9.99.
- Access: Unlimited 24/7 access for 12 months, option to extend if needed.
- Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices.
The Customer Service Skills Level 2 & 3 course will cover a comprehensive range of 17 modules, you’ll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for up to 12 months.
Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change of just fancy learning something new, this online Customer Service Skills Course course is perfect!
What’s more the course is accredited through CPD Certification Service, so upon completion of the course, you’ll receive an industry recognised CPD Level 2 and 3 Certificate that you can showcase to any employers, academic institutions or for your portfolio.
The course will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development.
Getting started on the Customer Service Skills course has never been so easy, just click the Buy Now button above to enrol on the course and receive instant access to your studies.
The Customer Service Skills Level 2 course is split into the following modules:
- Introduction to Customer Service.
~ What it entails
~ Different tasks
~ Case studies
- Dos and Don’ts of customer service
~ Case studies
- What Customer Service Covers.
~ Answering the phone
~ Shop floor
~ Fast food
- Common Misconceptions about Customer Service.
~ What people think about customer service
~ What it’s really like
- Case Studies- Part 1.
~ List of jobs that require customer service skills
~ Case studies
- Case studies- Part 2.
~ List of jobs that require customer service skills
~ Case studies
- Final Assessment
The Customer Service Level 3 Course is split into the following modules:
- Introduction to Customer Service
- The importance of customer service
- Understanding customers needs
- Building trust and rapport through body language
- Creating a positive customer experience
- Developing effective communication
- Facing irate customers
- Handling complicated problems
- Managing customer expectations
- Maintaining your cool with negative feedback
- Becoming a customer service professional
- End of course assessment
The Level 2 and 3 Award Customer Service Skills Course course has been independently accredited and certified by The CPD Certification Service.
On successful completion of this course learners will be awarded with:
Level 2 CPD Award in Customer Service Skills
Level 3 CPD Award in Customer Service
The certificate will show your grade classification awarded and provide proof of your achievements for you to take to any prospective employers or part of your portfolio of evidence.
The CPD Certification is recognised throughout the UK and World as a prestigious certification for continual professional development.
The certificate will be produced in PDF format, optional hard copies of the certificate will be available for an additional fee of £9.99.
To enrol on the Customer Service Skills course there is no experience or previous qualifications required. The course is available to all students, of all academic backgrounds.
Learners should have a basic understanding of the English language and literacy skills. Essentially, if you can read the information on this course page, you should be more than fine to start the course.
Throughout the course, students will undergo numerous online assessments to measure how effectively the knowledge is being absorbed.
At the end of each module within the Customer Service Skills course, student will take an interactive assessment to assess the knowledge that they have just learnt. This provides a great tracking tool and is useful for reflective learning.
Once all the course modules are complete delegates will take an online final assessment test, which will generate questions contained within the entire course. The final assessment test is fully interactive and will be marked instantaneously, allowing student to know their grade.
If you don’t pass the final assessment first time around, you can take the assessment again as many times as necessary at no extra charge until you pass the course.
When you are studying a course, it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Customer Service Skills course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course. Our team want you to achieve the best grade possible for your course.
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive learning portal, which offers 24/7 access to the Customer Service Skills course, including all course materials, online assessment tests, study guides, student profiles, academic procedures, student support and much more.
The online Customer Service Skills course requires 80 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Buy with Confidence
You will be glad to know that you can buy this Customer Service Skills course with 100% confidence, because it’s covered by our 14 Day Peace of Mind Guarantee.
If for any reason, you change your mind about the course within 14 days of purchase, so long as you have not accessed the online course, you can claim a full No Questions Asked Refund.
The Customer Service Skills course can be studied online across multiple devices and platforms as the course is fully compatible with Desktop PC’s, Mac’s. Laptops, Tablets, Smartphones and Smart TV devices.
Our Customer Service Skills course has been designed so it is fully compatible with the latest technology, meaning you can study your online course across many popular devices. We know that an increasing number of people are using the web on the move, so this course is fully functional across tablets and smartphone devices. You will receive the same great course content, just over a 3G, 4G or 5G connection.
How it Works
To enrol on the Customer Service Skills course couldn’t be simpler:
- Click the ‘Buy Now’ button to begin ordering your course! Pay securely using either a Debit/Credit Card or via PayPal.
- Once your order is placed, you’ll receive instant access to your online course(s) and your login details will be sent via email.
- When you receive these course login details, you can start learning straight away. It’s that simple!
Ready to Enrol
If you are ready to get started on this online Customer Service Skills course, simply click the ‘Buy Now’ button where you follow the steps to complete the order. You will need to enter your enrolments details and complete the payment. Once this is done you will receive instant access to your course(s) and you can start learning straight away.
This course will contain a series of online tests as part of the formal assessment process, to ensure students are effectively absorbing and understanding the learning topics covered during the course.
The tests will include:
- End of Module Multiple Choice Test
- Final Interactive Assessment Test
End of Module Test
At the end of each module within the course, learners will be asked to complete a series of short multiple choice tests. This is done to assess the learner’s ability and knowledge of the topics covered within the course. The results of these end of module test are instantaneous, so learners can track their grades as they progress through the course.
The results from the End of Module Multiple Choice Tests will not be weighted towards the final grade of the course. The end of module test provide reflective learning for student to understand and prepare for the type of questions contained within the final assessment.
Final Assessment Test
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame. The final assessment will contain questions from all modules and topics covered within the course. Prior to taking the final assessment learners have the ability to take a mock simulation test, to understand the question styles and format of the final assessment before taking the real test.
The results from the final assessment test will count 100% towards the final grade for the course. The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If learners are unsuccessful in the first attempt at the final assessment test, learners can retake the final assessment test an unlimited number of times until a pass grade or higher is achieved. This course comes with a complete exam pass guarantee. Learners can take the test an unlimited number of times until they pass, which is included in the price of the course.
Upon successful completion of the final assessment test, certificates for the course will be produced within 1-3 working days.
Upon completion of the course learners will be awarded with the CPD Certificate of Achievement Award.
This course from Course Pride is fully accredited with the CPD Certification Service. Your certificate will display the universally the universally recognised CPD Certification Service logo as proof of your knowledge and competencies gained from taking this course.
The Certificate of Achievement will provide proof that you have studied the course and will contain your grade classification level. You can use the certificate from us as part of your portfolio of evidence and/or use it to attend job or academic interviews.
The CPD certification is also a vital measure of your professional commitment, as taking this course clearly demonstrates your potential to employers and the value that you can bring to an organisation. It shows that you are serious about your chosen career sector and it can be that crucial step in helping you to gain a new job or promotion.
What is CPD?
The CPD Certification Service was established in 1996 as the leading independent organisation operating across all sectors to complement CPD polices of professional and academic institutions. Recognised nationally by employers, professional organisations and academic intuitions the CPD Certification Service is a valuable certificate to achieve.
CPD stands for Continuing Professional Development. CPD is a commitment to lifelong learning, a skill that is invaluable to all people in society. Employers from both the public and private sectors, as well as academic intuitions across the UK and internationally recognise Continuing Professional Development (CPD).
CPD is a great way for individuals to gain new skills, improve their job prospects, gain greater job satisfaction and also help to secure a promotion.
Benefits of CPD
Regardless of where you are in your career, undertaking a CPD course can help you;
- Enhance your employment opportunities
- Improve career satisfaction
- Track prior learning
- Show you are up-to-date with the requirements of your job
- Contribute to your CV
- Lead to further education
- Demonstrate your commitment and value within your organisation
- Prepare you for promotion
When you finish with the course your certificate will contain the recognised CPD mark.
Can I order more than one course?
Yes. You can order as many courses as you like. You can purchase 1, 2 or even 10 courses. It’s entirely up to you.
Can I order the course for someone else?
Yes. You can order the course for a family member, friend, work colleague, staff members and more. When placing your order, just send us an email to inform us that the course is for someone else and we will create an account for them.
Are there any additional costs?
No. The course price you see listed is the only cost you have to pay to study the course. There are no hidden fees or anything like that.
When you finish the course, you will be awarded with a PDF certificate of achievement which you can print out yourself. Or if you require us to print the certificate on hard copy, you can pay an optional £9.99.
Other than that, there are no additional costs or fees whatsoever.
Is this price genuine?
Yes. We’re running a special promotion this month and have reduced the price of the course to make it easier for more people to start our courses. So the price you see is the discounted price we have on offer. You can order the course today and get started with your learning straight away.
What if I don’t pass first time?
We have our exam pass guarantee in place. You will be allowed to retake the final assessment as many times as you require until you pass the course. There is no additional charge to retake the test.
What do I get at the end of the course?
Once you’ve finished the course you will be awarded with your certificate. We’ll dispatch this within 1-3 working days of you completing your course.
How do I enrol?
Just click the ‘Buy Now’ button above, which will add the course in your shopping cart, from here proceed with the checkout and enter your payment details. You can pay securely using PayPal or a Debit/Credit card.
Once we have confirmed your enrolment, we will send you access to your course straight away so you can enjoy our learning.
Can I study if I live outside the UK?
Yes. With Course Pride you will receive access to your online training course, meaning that you can study from anywhere in the world, as long as you have an internet connection. We have students taking our courses in over 50 countries worldwide.
When does this course start?
Course Pride is not like a traditional college or learning institution where set dates for enrolment exist, we provide online training courses that are completely flexible. With our online training courses you can enrol and start your course today. You have complete control over your own learning.
Do I need to come to a training venue?
All the courses available at Course Pride are studied online, so you do not need to attend any training venue or classes.
When will I receive my course?
You will receive instant access to your online training course once you have successfully completed the checkout and we confirm your enrolment. We send your login details for the course, along with a receipt for your payment to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.
Will I have a tutor?
Yes. If you need any help or support when studying the course just email the tutor support team and they will help answer any questions you may have.
Do I receive a certificate?
Once you have finished the course you will receive a certificate to showcase your new skills and qualifications. This certificate will be sent to you via email in PDF format once you have completed the course. Hard copies of certificates are available for an additional £9.99.
Are there any deadlines?
At Course Pride our courses are online and can be studied your own pace, without any strict deadlines for completion throughout the duration of your course. You have 12 months access for the course, so you have ample time to complete the course.
If you don’t finish the course within 12 months, you can also email us for an extension on your course.
Do I need any previous experience or qualifications before I join a course?
Most of the courses available here at Course Pride require little or no previous knowledge prior to enrolling.
How long do I have access to my course?
You will have access to a course for 12 months from the date of joining. Should you need to extend your course after such time, just contact student support services.
Is the course recognised?
Yes. Our courses are accredited through the CPD Certification Service. CPD is recognised nationally across the United Kingdom and internationally around the world, thus the CPD Award should be recognised by academic institutions, public organisations and private companies. Your certificate will contain the universally recognised CPD Certification Service logo.
Can I cancel or refund my course?
Yes. We offer Course Pride 14 days peace of mind guarantee. As long as you haven’t logged into the course, you can get a full no questions asked refund within the first 14 days after ordering.
I have another question about the course, how can I contact you?
Please use the live chat or contact us should you have a specific question which is not answered here.
If you have any additional questions about this course please use the Course Enquiry form below to contact Course Pride:
There are no reviews yet.