- Price: Only £19.00 Was £199.99
- Course Type: Online Course.
- Duration: 60 hours, recommended hours.
- Syllabus: 6 course modules.
- Tutor Support: Full tutor support included.
- Exams: Yes, exam fees are included.
The Fine Print
- Qualification: Level 3 CPD Award.
- Certificate: PDF Certificate included with course, optional Hard Copies £9.99.
- Access: Unlimited 24/7 access for 12 months, option to extend if needed.
- Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices.
The Customer Relationship Management (CRM) course will cover a comprehensive range of 6 modules, you’ll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for up to 12 months.
Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change of just fancy learning something new, this online Customer Relationship Management (CRM) course is perfect!
What’s more the course is accredited through CPD Certification Service, so upon completion of the course, you’ll receive an industry recognised CPD Level 3 Certificate that you can showcase to any employers, academic institutions or for your portfolio.
The course will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development.
Getting started on the Customer Relationship Management (CRM) course has never been so easy, just click the Buy Now button above to enrol on the course and receive instant access to your studies.
The Customer Relationship Management (CRM) Course is split into the following modules:
- The importance of relationships
- Understanding Customers
- Measuring and Monitoring CRM
- Developing and Maintaining Relationships
- Preparing for Clear and Coherent Meetings
- Preparing for Clear and Coherent Meetings- Part 2
- Final Assessment
~ Loyalty in Relationships
~ The Importance of CRM to an Organisation
~ Customer Relationship Management as a Product
~ Customer Relationship Management as a Process
~ Identifying Customers
~ Two Categories of Customers
~ Why are Customers Important?
~ The Most Valuable Customers
~ The Expectations of Customers
~ Customer Integration
~ Customer-Focused Solutions
~ Service Hierarchy
~ Knowledge and Information
~ Customer-Oriented Organisational Culture
~ Features of Excellent Customer Relationship Management
~ Ways of Measuring Customer Relationship Management
~ Customer Relationship Management Problems
~ Continuous Improvement
~ Customer Relationship Management as a Process
~ CRM and Communication between People
~ Body Language
~ Customer Negotiations
~ Creating Specific and Clear Meeting Objectives
~ How to Set an Agenda
~ Leading Effective Meetings
~ Working Towards Mutually Beneficial Solutions
~ How to Lead Short Meetings
~ Presenting Without Fear
The Level 3 Award Customer Relationship Management (CRM) course has been independently accredited and certified by The CPD Certification Service.
On successful completion of this course learners will be awarded with:
Level 3 CPD Award in Customer Relationship Management (CRM)
The certificate will show your grade classification awarded and provide proof of your achievements for you to take to any prospective employers or part of your portfolio of evidence.
The CPD Certification is recognised throughout the UK and World as a prestigious certification for continual professional development.
The certificate will be produced in PDF format, optional hard copies of the certificate will be available for an additional fee of £9.99.
To enrol on the Customer Relationship Management (CRM) course there is no experience or previous qualifications required. The course is available to all students, of all academic backgrounds.
Learners should have a basic understanding of the English language and literacy skills. Essentially, if you can read the information on this course page, you should be more than fine to start the course.
Throughout the Customer Relationship Management (CRM) course, students will undergo numerous online assessments to measure how effectively the knowledge is being absorbed.
At the end of each module within the Customer Relationship Management (CRM) course, student will take an interactive assessment to assess the knowledge that they have just learnt. This provides a great tracking tool and is useful for reflective learning.
Once all the course modules are complete delegates will take an online final assessment test, which will generate questions contained within the entire course. The final assessment test is fully interactive and will be marked instantaneously, allowing student to know their grade.
If you don’t pass the final assessment first time around, you can take the assessment again as many times as necessary at no extra charge until you pass the course.
When you are studying a course, it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Customer Relationship Management (CRM) course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course. Our team want you to achieve the best grade possible for your course.
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive learning portal, which offers 24/7 access to the Customer Relationship Management (CRM) course, including all course materials, online assessment tests, study guides, student profiles, academic procedures, student support and much more.
The online Customer Relationship Management (CRM) course requires 30 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Buy with Confidence
You will be glad to know that you can buy this Customer Relationship Management (CRM) course with 100% confidence, because it’s covered by our 14 Day Peace of Mind Guarantee.
If for any reason, you change your mind about the course within 14 days of purchase, so long as you have not accessed the online course, you can claim a full No Questions Asked Refund.
The Customer Relationship Management (CRM) course can be studied online across multiple devices and platforms as the course is fully compatible with Desktop PC’s, Mac’s. Laptops, Tablets, Smartphones and Smart TV devices.
Our Customer Relationship Management (CRM) course has been designed so it is fully compatible with the latest technology, meaning you can study your online course across many popular devices. We know that an increasing number of people are using the web on the move, so this course is fully functional across tablets and smartphone devices. You will receive the same great course content, just over a 3G, 4G or 5G connection.
How it Works
To enrol on the Customer Relationship Management (CRM) course couldn’t be simpler:
- Click the ‘Buy Now’ button to begin ordering your course! Pay securely using either a Debit/Credit Card or via PayPal.
- Once your order is placed, you’ll receive instant access to your online course(s) and your login details will be sent via email.
- When you receive these course login details, you can start learning straight away. It’s that simple!
Ready to Enrol
If you are ready to get started on this online Customer Relationship Management (CRM) course, simply click the ‘Buy Now’ button where you follow the steps to complete the order. You will need to enter your enrolments details and complete the payment. Once this is done you will receive instant access to your course(s) and you can start learning straight away.